FNB branch Soshanguve Crossing is a Nightmare, a horrific Branch - service is not prioritized .

I am extremely disappointed with the service at FNB Crossing in Soshanguve. My younger brother spent the entire day at the branch, arriving at 10 AM and leaving only when the branch closed, without any assistance. He was passed from one consultant to another—Tshegogatso, Lesego, and Feni—none of whom showed initiative to resolve the matter. Instead, they casually said, "I'm taking lunch," while abandoning him in the process.

The lack of service is unacceptable. The entire branch failed to assist with a simple profile reset, which was preventing the authorization of a stokvel transaction. This raises serious concerns about your recruitment process, staff training, and overall culture. How is it possible for a client to spend an entire day at the branch without receiving help?

Does one now need to travel to Wonderpark or Waterfall just to get assistance? If this had been Capitec, I am confident they would have gone out of their way to ensure the issue was resolved.

To say I am disappointed is an understatement. I expect this matter to be addressed immediately, and the profile reset as soon as possible.

I can not recommend this kind of service to anyone. It does not bother anyone to see a customer in the branch for 6 hours straight.