FNB branch incompetence!!!!!!

<p>I went into close an estate late account early April, the consultant said that he logged it with the deceased or estate late department, because they can not close it at the branch. Then I went to the faerie glen branch 27 May to follow up why its not done and again they logged an urgent closure at the estate late department. 3 June and I follow up with the estate late department and they say that it is the responsibility of the branch. I have spent approximately and hour and a half with each consultant and I am not sure what they did during that time as nothing has been done.</p>