MS
Michelle S
1 reviews | Active since Jun 2021
28 Jun 2021, 10:53
FNB BRANCH - HOW CAN WE NOT HELP YOU.
My daughter is a student, hence the complaint as she is in need of funds debit by Microsoft from her account. She visited the Stellenbosch branch on the 9th of June to reverse the card withdrawal. They advised they cannot do anything and she must send an email to card auth, which she did, same day. Nothing has been done. Today is the 28th of June, she needs the funds for her expenses. The branch is just non-chalant to the matter and not assisting at all. We need urgent attention please.
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Replies (2)MS
Michelle S's updateReviewer Update
15 Jul 2021, 10:05Today is the 15th of July. Nothing has been done, FNB advised they will supply feedback on the 9th of July, to date no feedback. This is unacceptable. No refund has been made and no action has been taken. Please supply me with the number of your Executive offices. You can send same to : *** Thanks.
MS
Michelle S's update15 Jul 2021, 10:05
Reviewer Update
Today is the 15th of July. Nothing has been done, FNB advised they will supply feedback on the 9th of July, to date no feedback. This is unacceptable. No refund has been made and no action has been taken. Please supply me with the number of your Executive offices. You can send same to : *** Thanks.
MS
Michelle S's updateReviewer Update
21 Oct 2021, 08:22No reply received and no resolution.
Commitment not kept from FNB's side.
Urgent resolution needed.
Commitment not kept from FNB's side.
Urgent resolution needed.
MS
Michelle S's update21 Oct 2021, 08:22
Reviewer Update
No reply received and no resolution.
Commitment not kept from FNB's side.
Urgent resolution needed.
Commitment not kept from FNB's side.
Urgent resolution needed.