mR
michelle R

1 reviews | Active since Sept 2009

18 Apr 2016, 15:04

FNB Branch Graaff-Reinet 21 02 16 offline

FNB Graaff-Reinet branch 210216 is offline.<br> <br> I work and cannot climb into my car and drive to FNB every hour to find out if they are online again... On the FNB website I phoned the call centre to ask for the number of FNB Grt. They said that the branches do not accept any calls anymore and all queries are directed to the call centre. <br> <br> This does not help me at all!! and I'm sure also not the other hundreds of thousands of clients...<br> <br> I asked how they, the call centre contact the branch and was told that they send the branch an e-mail and then between 24 and 48 hours later they will get a response.....this is not acceptable.<br> <br> So how do I find out when the FNB Branch in Graaff-Reinet is online again...any suggestions other than wasting my time, wasting my petrol and sending my blood pressure sky high!!!<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2016, 15:12
Official
Hello Graaff-Reinet,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 907248.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)