FNB BRANCH ATM SWALLOWED MY CARD; FNB CHARGED ME FOR A REPLACEMENT CARD

On Friday 02/02/2024 I drew money at the FNB ATM at the Bracken City branch. As soon as i put my card into the ATM the ATM screen went orange. I called the security guard who then notified someone in the branch. I heard someone go into the back of the ATM and the ATM was rebooted and my card was swallowed. I was informed that i needed to go into the branch to get a replacement card only to find out that i was going to be charged R120 for the replacement card. Firstly; it was a the FNB ATM at the branch that swallowed my card; i feel extremely disturbed that i have to pay for replacement card especially when in consideration that i have no income and I depend on every penny i get and i need that R120. Now my account is in a minus for R114. When money is deposited to my account again i might as well say goodbye as it will go towards the debit balance. As a client of FNB for my whole life i regret to say this has been poor service on their part; it's all about money to them... they do not stand for their "How can we help You". VERY DISAPPOINTED!