TC
Tersia C

1 reviews | Active since Nov 2017

29 Nov 2017, 10:33

FNB Brackenfell

I have been experiencing extremely bad customer service at the Brackenfell branch. As a business owner I from time to time need to visit the tellers but every time I an faced with a long queee with more often than not only 1 teller on duty. Today at 10;26 again only 1 teller active with 15 people waiting to be attended to. As a business owner I find this extremely frustrating as I have to leave my office and phone with potentially losing income in sales due to the amount of time being spend at FNB. This matter should be resolved as I and I am sure many other business owners can not afford this time wasted

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 11:10
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)