MS
Matilda S

1 reviews | Active since Aug 2017

12 Jun 2018, 10:20

FNB Botswana - fearless of Hello Peter

It is quite a sad show, that this bank doesn't even care about publications on Hello Peter. They respond with kind words and a apology with absolute NO action to follow. What blows my mind is that they employ staff that just do not care about doing their jobs, because their Management are faceless people that cannot be contacted.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2018, 12:05
Official

Good Day,

Thank you for your posting and for bringing this matter to our attention.

Please note due to this being a complaint for FNB Botswana, the matter had been referred to them for investigation and resolution. I have requested that they be in contact with you.

Complaint reference number ***NF was issued for your complaint.

Please accept my apologies for the frustration caused.

Regards,

Hello Peter Complaints Team

***8 (option one)