FNB bonus slow lounge is a hoax

FNB travel and slow lounge is absolutely the worst. So I book my flights on ebucks travel using my FNB Aspire credit card, which I have had for more than 15 years. My bonus slow lounge access does not get activated at all, and this has happened twice with me already. I call them on ***, a total of 4 times totalling 47 minutes and get transferred from pillar to post and no-one can resolve this. So I spent almost R6000 on ebucks travel on 2024/09/17 for 2 flights and don't get my slow lounge benefit. This is ******* from FNB.