FNB Bond Service Nightmare Disgusting

My experience with FNB is truly a nightmare. Buying a home is the best achievement for anyone and your bank is meant to make this easy, with FNB everything is smooth sailing when it comes to them approving your bond. Once your bond is set up with them you are on your own. They do not send you your statements at all. When you call them they tell you to go into the branch and when you go into the branch they tell you they don't have a bond department in the branch and you must call the call center. It is back and forth, 3 years have past and I still have no help. The manager takes your number and does nothing with it. They tell you to view your statements on there app and if you don't bank with them, it is hell to get the app. What happened to consumers rights. Don't we have a right to our documents, don't we have a right to pay extra into our bonds. Someone really needs to help with the service from FNB. Without us customers you'll will have to close down.