FNB Bond Cover - Poor Service

I'm experiencing great difficulties with the FNB Bond Life Cover Department.

I submitted a claim 20 April 2020 under my retrenchment benefit. Every time a follow up with the call center they repeat the same response: "The claim is with the assessor." It is now 18 June and two bond repayments have been deducted even though my claim was submitted in time.

I requested a direct contact with the Assessor Department but they aren't willing to give me any contact information. I also haven't received any written feedback that they have received my claim, are in progress or any other info that they require.

I'm forced to report this matter on this platform in my effort to get response on the claim.

I have always experienced good service and praised FNB - but unfortunately this matter changes my entire viewpoint of this institution.