FNB Boardwalk Service is PATHETIC

Hi, I am so mad with FNB. I am a customer of theirs for nearly 30 years or more. I went to them at the Boardwalk Richards Bay. Stood in a long Q. Eventually it was my turn. My complaint: Every time I swipe my FNB card at Checkers...it says Decline. Again they try...still Decline. But if I use it to throw petrol in at Engen garage it works. So the one teller tells me to try again at Checkers. I walk all the way up to the second floor - quite far to walk. But I did - only again - my swipe declined. Now I had to walk all the way back to Fnb. Now I am furious! I spoke to the branch manager. She said they will replace my card. I asked her and who is going to pay for it. She said they will reverse the payment. Ok - I said ok. A week later I get my card. But the I get my bank statement and here they charged me R120 for the new card and they never reversed it. So I sent an email - still a month later no one has contacted me. I went to FNB for a 3rd time - but the Q is very long. I'm not going to stand in that Q again!!!

FNB Service is pathetic. First they make me walk all the way again to Checkers to try my card. It didn't work. Now I am waiting for FNB to refund me the R120 for the new card. The branch manager said she would - but didn't..

.Hopefully you can help me with this. My ID number is ***. My cell number ***.

Guess I will have to place my complaint on social media etc.

From Elise van der Westhuizen