FNB BLOCKS my Account

Service on a FNB Private Banker of 7 seven years. I have a Home and Car loan with FNB

Yesterday

I'm currently aboard in Malawi, and read a email from FNB saying, due to the FICA Act

“Kindly be advised that you have up until 19/01/2022 of which after, your accounts will be blocked.”

Please tell me where in the FICA Act, you as FNB have the right to Block an Account so I don't have access to my funds. I have been with FNB for 7 years, and never had to submit this. But what is clear is that you as FNB need to update your records every 5 years. Meaning, you have broken the FICA Act

Clause 47 - Failure to keep Records

If you send an email, that does not constitute the fact someone has read it. I only once read the email after the deadline, and then sent an email to the Private Banker, saying that I have only read it now. Surely that means 6 days from acknowledgement of the email?

Regardless, my account is blocked. Used what little cash I had left to get the documents printed, scanned and submitted as per the original email.

Waited…

Use the Secure Chat to get more information and was then told to send it to a different email address and not the Private Banker. Then resent the email to the new supp**** email

Today

Account still blocked. Phone the Private Banker no answer, send Whatsapp messages, completely ghosted, I see no reason for having a personal banker.

Clause 49 - Failure to give Assistance

I thought it was ******* to charge a customer for a service that is not offered? Why do I have to pay for a service that is not supp****? My monthly fees include a private banker, yet nothing? My account gets blocked and cant use it, yet im sure I will still need to pay a full Monthly Fee

Used the Secure Chat to follow-up. Was then told to send it to another email, I mean really? Get your **** together.

Further I got told to phone FNB, after telling FNB I don't have funds to do an international call, but I must phone as the documents were not enough and need a verbal confirmation now. Account will not be unblocked until I make the call. Which was not a part of the original request. In my frustration, I still get told to not get upset. You try not getting upset, when you don't have money to even eat and feed my baby that needs milk and had to put my wedding ring as collateral to get someone to phone FNB with an International Call, finally get someone on the call center that can help to follow-up. Finally after all my efforts and no support from FNB, I get told everything is in order, your account will be unblocked. I got a check to see if i can get cash, nothing, account still Blocked. Back to Secure Chat, nope need to wait up to 2 hours…

Now you must be thinking this is the end, but no. I still get a message from your agent on the Secure Chat trying to sell me life insurance. Am I a ****ing joke to you?

Now I ask you, how do you justify this as a service? Cause your FNB agents can only tell me, sorry for the inconvenience. My family goes hungry and have to use my 2 month old wedding ring.

Thank you for the emotional and stressful trauma, that you have put me and my family through

P.s. FNB, I'm still waiting on the R1000 that was taken from my account legally