FNB Blocks ISP, offers zero support. hundreds of customers affected

FNB blocking access to webpages and banking. We are an ISP with hundreds of customers, many of whom are FNB customers. Due to some obscure IT reasoning, they previously decided to block all access to any of their web pages.

We take security seriously and attend to any issue immediately.

BUT getting hold of anyone at FNB is impossible.

Their call centre staff have no clue what one is saying, and you keep getting put back their most irritating service adverts while waiting in vain for a competent person.

The last time this happened it took over a week to resolve.

They seem to automatically block anyone who somehow gets onto a third party monitor - and simply being an ISP is enough to cause that.

EXTREMELY FRUSTRATED - FNB - WAKE UP !!!