KC
Kunda C

1 reviews | Active since Jul 2019

19 Jul 2019, 09:00

FNB BLOCKS INTERNATIONAL TRANSACTIONS - AGAIN.

This is a complete joke. FNB has blocked my access to international transactions. This has also happened with multiple friends of mine one who is ACTUALLY TRAVELLING and basically can't use her account for anything. This affects things like Airbnb, paypal etc. and not to mention it is with no reason or justification. I recently had my limit /block lifted and it was blocked again within 24 hours. I'm no genius but please, whatever automation system you are implementing in that back office - maybe send it back to IT to fix before making it go live. Whats worse is the call center has to "send a request" for the block to be removed each time... you cannot expect us to call you after each transaction to remove a limit. Please go back to the way things were - this is horrible and extremely inconvenient to your clients. I have already requested the limit be removed so please don't bother contacting me - just fix your problem. Thanks.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2019, 10:31
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***F. 

Regards,
 
Hello Peter Complaints Team 

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