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Boniswa N

1 reviews | Active since May 2020

13 May 2020, 18:00

FNB Blocks Accounts without notice

So i received money in my account after selling my car as i lost my job and need to pay bills.and immediately tried to pay my bills via the app realised i can't access the money.Called FNB and was kept on hold for 20mins(which im being charged for) as they never communicated with me to info me about this development,had to find out on my own.they told me the money has been frozen and won't have access to it because it is **********.Now how is the money i got from selling my stuff **********?And they not giving me any info whatsoever on how they prove it's **********?And my rent and bills won't wait because FNB doesn't want to release my money.Im so disappointed i should have stayed with Capitec,as FNB is there to rip people off.Someone tell me what right FNB has to not give me my momeu when i need it the most?They are even threatening to investigate me for ***** when i know everything i did was above board.Such a nerve.

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Boniswa N's update14 May 2020, 17:25
Reviewer Update
So i have an update for my issue.Apparently the guy by the name PETERSEN KEVIN from the ***** department at FNB is the one who froze my account without giving any reason whatsoever and without due diligence.Went to the bank and they said they can't help we have to get hold of Kevin he's the only one who can reverse this and we were being put on hold till the call drops.No one was willing to help as we couldn't get hold of him the entire day.As they say,the guy who paid the money into my account got the money **********ly,but funny enough his account was not affected and no report of ***** on his side and nothing seems to be off but mine was blocked only because i received payment.For starters Kevin didn't even bother to contact the guy who sent the money to my account to find out if he knows about the transaction before freezing my account.And secondly i just learnt they opened a case against me without evidence of any ********** activity.Here is the case no:Case2020/***.Now how do you charge me when the person who sent the money to me doesn't report it ****** and he even contacts the department to inform them that he is aware of the transaction and asks them to authorize the payment?What exactly gives people power to mistreat others like this?My family must go hungry for the night coz one person just decides to do this without proof.I need answers FNB as i am extremely disappointed,i just need my money back and transfer it to a different bank that appreciates their customers and business!