FNB BLOCKS ACCOUNTS THEN DISAPPEARS

So out of the blue, FNB decides to put a hold on my Easy Zero Account.

- No notification - No investigator assigned - No email sent - No call

Just blocked.

I call the bank, they say it's due to a suspected ********** transaction. They proceed to tell me to call the Easy Zero ***** department - and that I have to submit an affidavit stating the reason for the ********** transaction (which I have no knowledge of) I get an email of an investigator - conveniently, the agent is on leave. I call the ***** department 3 times - every time get given a different number - all of which were unavailable. No response from the initial agent or the direct line. No response from the agent's superior's direct line - and neither of their emails. No response from ewallet ***** email. Over the phone and in branch I get given 4 numbers - all of which are unavailable straight throughout the day.

I check on the suspected ********** transaction on the 13th of January 2021 - it's a normal eWallet. I received another similar transaction of the exact same amount from the exact same account number on the 9th of Feb 2021. The account was only put on hold later in Feb.

If the account stayed active more than a month after the 'suspected ********** transaction'.. why take a month to block it?

Anyway - I have to now waste time and resources to go to the SAPS to submit an affidavit. They want a bank stamped statement. Now I have to go stand in queues at the bank. Aside from that I spend HOURS on the phone since Saturday 20/02/2021 .. to find no one who is able to just start their "investigation" into what supposed "**********" R400.00 EWallet took place (I know exactly who the account holder is).

So going into an FNB branch doesn't resolve the issue. Going to SAPS doesn't resolve the issue. Spending hours on the phone with FNB with no outcome doesn't resolve the issue.

What do I do?