FNB blocks account due to an error on their side

On Thursday afternoon 24 March at 17:00 I received an sms from FNB stating \Dear client, we have not received valid FICA documents and unfortunately have had to freeze your account.\"<br> <br> Firstly, I have given my FICA documents in on 3 separate occasions, first in 2013, second in 2015 in the branch and third at end of February 2016. Subsequently I have been informed by FNB that they have 2 profiles for me, one under Ms and one under Mrs and the FICA has been allocated to the incorrect account. <br> <br> So as I sit here on Thursday afternoon at 18:32 trying to get someone from FNB call centre to assist me as this is a long weekend, I have been on this call for 47 min, aside from the 2 previous calls where after holding forever I was cut off I am told by Shimane Viseko (team leader) that they cannot assist me and that I will need to wait until Saturday morning to go into my bank to repeat the entire process again, and hope that by some miracle they can actually grow enough brain cells to allocate it this time to the correct profile!!! Why should this be my problem FNB?? FNB will refund me for any reversed debit orders or transactions that were unsuccessful during this time believe me!"