FNB blocking the exit and undermining clients

Spoke to Lebogang Maboea to have my account downgraded today. I know it's possible, because had I gone into your branch to do it, it was done the same day. They insisted it was not possible (a unique strategy that FNB uses to retain customers: by blocking the exit)

Not only did they not allow me to downgrade to an Easy Zero account, which is the account I want; but they also failed to actually downgrade my account (even to an Aspire account) trying to avoid the situation with political talk about "logging a request" and "getting a call back within 14 to 21 days".

I don't need a phone call from FNB. The last ebucks consulted called and wasted my time by not being helpful and by speaking down to me. They avoided the facts of how rewards are no longer worth the fees (like kuwai vouchers which used to come monthly but now come quarterly) and they spoke down to me and insisted I misunderstood that points use to equal ebucks.

Reason for downgrade: you've removed ebucks rewards and increased fees for your top tier clients

I want to downgrade to FNB easy zero and I shouldn't need to visit a branch during a level 4 lockdown in order to get that done. I also don't need a new card so please don't charge for a new card like you did the month before last without my consent.

Please don't call me. Just downgrade my account. Thanks.