LS
Lynne S

1 reviews | Active since Mar 2020

24 May 2018, 11:05

FNB blocking my credit card unjustly

Regarding the very unhelpful and unenthusiastic call with Mavis now. Ref number for the call being 126603.

I am not under debt review and never have been. Please remove the debt review block from my credit card IMMEDIATELY TODAY STILL. I have forwarded the letter confirming this to your email adress **********

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2018, 11:30
Official

Good Day Lynne Steenfeldt ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to debt review to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

LS
Lynne S's update24 May 2018, 12:38
Reviewer Update
I look forward to hearing from you today please. I need to pay my rent and buy my groceries.