FNB - Blocking Accounts, No Communication

I am only giving a one star review because you cannot go lower than this.

My account was frozen without any prior notification or despite how FNB continues to force you to use the app and promote accessibility and communication I was never informed of this. The account was also frozen before the long Easter weekend which meant that everyone was totally unreachable. I had to call to find out that the account was blocked due to outstanding FICA however I was never made aware of this despite being on the most expensive option the bank has to offer with access and availability to a Private banker.

In addition to this I was pushed from pillar to post to try and get a card payment reversed and again, we are pushed and forced to use the app which cannot fully assist. On escalation nothing transpired and I am waiting for resolution on this 3 weeks later.