Hellopeter
Share Your Experience
sK
shabana K

1 reviews | Active since May 2022

28 Jul 2025, 10:06

FNB Blocked My Business and aspire Account Without Proof — Ignored for Weeks

On 2 July 2025, FNB suddenly blocked my business account based on an unproven ***** allegation — without any prior notice, without a legal charge, and without giving me an opportunity to respond. After multiple calls and follow-ups, I finally received documentation to complete — which I submitted immediately. Weeks later, I still have no resolution, no response, and no explanation.

This is not just poor service — it’s a violation of my constitutional and consumer rights.

As a law-abiding business owner, I submitted all documents showing that the transaction in question was a normal commercial sale that never went ahead due to non-payment by the client. No ***** occurred, and to date, no police case, court order, or credible evidence has been presented by FNB to justify blocking my account.

This unilateral action has:

Crippled my business operations

Affected my ability to pay staff and suppliers

Damaged my reputation

Caused financial and emotional distress

FNB has violated the Protection of Personal Information Act (POPIA) by flagging and processing my account without a lawful basis or transparency. My constitutional rights under Sections 22, 25, and 34 have been infringed.

I demand:

Immediate unblocking of my account

Written confirmation that I have been cleared of any ***** allegations

Formal apology and proof that my name has been removed from any internal or external ***** databases

FNB’s failure to act responsibly and lawfully is unacceptable. I will be escalating this to the Ombudsman for Banking Services, the Information Regulator, and, if necessary, taking legal action to recover damages and restore my rights.

0
Replies (2)
sK
shabana K's update28 Jul 2025, 11:28
Reviewer Update
My account was blocked from the the 2nd of july till date , after putting a review on HelloPeter,
fnb has the audacity to send me a message via the fnb app, saying that my complaint is registered and being ivestigatored
They need a turn around time of business days .
Was 1 month not enough time to investigate?
Yourl either have evidence or you don't???
What do you need any more time for , to go make evidence?
sK
shabana K's update29 Jul 2025, 12:30
Reviewer Update
My FNB business account has been unfairly blocked since 2 July 2025, and despite submitting all requested documents, I am still waiting for any form of resolution. I have contacted FNB numerous times, submitted every document promptly, and responded to every request — yet I continue to be treated as if I’ve done something wrong.

What’s worse is that the assigned ***** analyst, Nomathandazo, keeps asking for the same proof of payment over and over again, even though I have already submitted it multiple times.

The situation is as follows:
  • R2,000 was deposited into my Standard Bank account on 14 June 2025.
  • After standard clearance time and banking fees, R1,990 was transferred to my FNB account on 16 June.
  • This is a basic banking transaction that any competent ***** analyst should be able to understand.
Instead, I am having to explain clearing times, fees, and transaction logic to someone whose job is to understand them. I
t is both insulting and alarming that FNB expects customers to do the job of their ***** team.

How can I expect a fair and thorough investigation when the analyst cannot comprehend a
basic transaction? Meanwhile:
  • My account remains blocked for over four weeks.
  • My business is suffering.
  • I’ve received no proper updates, no calls, and no movement.
This is more than poor service — this is gross negligence and incompetence.

I now plan to escalate this matter to:
  • The Banking Ombudsman
  • The Information Regulator (for POPIA violations)
  • The South African Human Rights Commission
  • And, if necessary, I will seek legal action for damages caused by this baseless and unprofessional handling of my account.

FNB has failed me as a customer, a businesswoman, and a citizen. No small business owner should have to endure this kind of mistreatment and blatant disregard.