1 reviews | Active since Oct 2023
FNB blocked my account without any communication
I have a business account with FNB. My account has been blocked. I only found out my account has been blocked because I tried purchasing something and it was declined. I contacted them only to find out it is because of a payment that was made into my account related, the payment was made from an account related to *****.
I have receive 0 communications, I reached out to their ***** department and they haven't helped me. I went to the branch only to be told that it's not a branch issue.
So now I am stuck with this situation where they've blocked my account and they are not telling me what i need to do to get it unblocked. I cannot pay my rent, I cannot buy food, I cannot do anything because my funds are blocked. I am a small business, opened in January, and my entire life is blocked without any consideration for the impact it will have on their customer, me!
How can you guys do this!? Why aren't you guys customer first? When the month is due, you take your fees without hesitation but when I am in a situation where I need assistance, I get nothing.
I am not happy at all. I will be closing my account as soon as this is resolved, whenever it will be resolved.
I have gone to Port Elizabeth, Summerstrand branch. I spoke to the team lead there. He was unable to assist because when he tried contacting the "analyst" assign to the case, he did not answer and therefore not responsive.
I have been informed that my business account apparently had a business manager. This is the first time i am hearing this, my goodness!
Anyway, I am currently sitting in your bank (newton park) waiting to speak to this business manager.
I want you to understand the inconvenience you're causing me. The time I am supposed to use to work and possibly attain more funds, I am using chasing down who can help me.
Thank you for opening the complaint case, I don't know how that will assist me but that's something I guess.
I have gone to Port Elizabeth, Summerstrand branch. I spoke to the team lead there. He was unable to assist because when he tried contacting the "analyst" assign to the case, he did not answer and therefore not responsive.
I have been informed that my business account apparently had a business manager. This is the first time i am hearing this, my goodness!
Anyway, I am currently sitting in your bank (newton park) waiting to speak to this business manager.
I want you to understand the inconvenience you're causing me. The time I am supposed to use to work and possibly attain more funds, I am using chasing down who can help me.
Thank you for opening the complaint case, I don't know how that will assist me but that's something I guess.
The issue has been resolved after meeting with the business manager.
Thank you to the Hello Peter Team, for providing the platform to initiate the complaints.
Best regards,
Isaac
The issue has been resolved after meeting with the business manager.
Thank you to the Hello Peter Team, for providing the platform to initiate the complaints.
Best regards,
Isaac