FNB blocked my account During a Pandemic!

In November I received a request for fica documents to be sent to fnb. This was nothing new to me and was sent to two email addresses as the persons a spoke to on the live chat gave me 2. *** & *** I got no confirmation of these documents or any further requests.

2 weeks ago I received an email requesting fica documents again. I once again send the documents. A lady by the name of Dineo from the FNB fica department requested that I send a certified copy of my ID as the first was not certified. I had no problem with that request and sent it to her. A few days later at 11pm she requested the proof of address to be certified. I rep**** questioning why I was I not told to do all of this at once as it's taking time out of my working day to get this done. She does not respond to my question but sends me the exact same request email back. I was in no mood to let it bother me. I got the proof of address certified and sent it to Dineo. She did not confirm receiving this like she confirmed receiving my copy of ID. I knew that my job was done, all documents were certified and sent. And it was fine.

Today I find that my account is blocked. All my efforts, leaving work, driving around to get these documents, getting them certified, getting them scanned, sending them in time, all gone to waste because someone did not do their job at FNB.

I have been with FNB since 2013 and never had this before. Just as this was not fixed, what if its still does not get fixed by month end? My debut orders will bounce. Who will be liable for my credit being ****?

FNB wants you to send the documents within a certain time. But what happens when you do and you still have your account blocked? So what FNB has just done should be counted as *******.

As it is a tough time with the world having a pandemic going on, if I desperately needed to use my account due to someone in my family falling ill, and found out it was blocked only then, would FNB take responsibility? Would they take responsibility if it was fatal?

FNB please fix this by tomorrow. The documents were sent again tonight to Dineo after I found out my Akhona on your live chat that my account is blocked. I will be expecting an email confirmation the receipt of the documents and the unblocking of my account. Should this not be done, I will terminate my account with FNB. My email address is ***