Fnb Blocked my account

I wrote a view about my unpleasant experience with Fnb SA on the 4th of November 2020. On the 5th i received an sms with reff number ***F that state that my complaint was sent to customer resolution center and consultant will contact me within 24/48hrs. I'm still waiting patiently for them to resolve my matter 7days has passed what kind of customer service is this?