FNB blocked me ?

Since my last review, There has been no help and I'm convinced my account has now been blocked for some reason, I am beyond words to describe how frustrating this type of customer care is. I no longer get emails to notify me when I sign into my online banking account. The forex option is no longer showing up. There option to edit my account details where you upload FICA documents has been removed. Well FNB, want to try to give any logical reasons for this ? don't be shy I've got all the time in the world.