NN
Nolwazi N

1 reviews | Active since Aug 2022

27 Jan 2023, 19:35

FNB blocked all my accounts this weekend without a thorough investigation and it was never brought into my attention.Now I'm stuck with no food, no petrol,no money, bills outstanding for the weekend.

My business account and personal account is blocked because somebody reported ***** on my business account which is untrue. I've call numerous times today (Friday) requesting them to speed the progress to get the ***** investigator to call me so that my accounts can be unblocked because I can't transact on both accounts. All four call center operators seems to be helpless that the allocated investigator to contact me immediately. It's a Friday which mean the entire weekend I'm penniless and won't be eating the entire time while waiting for them following up they're non-regulated process of just blocking my accounts without seeking any explanation/proof from my side. This is revolting and very ridiculous that FNB is willing to comprise the entire the customer base relationship just because one person screamed *****. No investigation was done, my accounts just get frozen so FNB is above the law. So the impression is that since I'm an FNB account holder I'm guilty until proven innocent. This just does make any sense. FNB behavior is irrational and no professional thinking process is taken into consideration.

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