FNB Blocked account and not making effort co contact customer

Telephonic call to Peter this morning refers.

I have received payment into my account from the estate of my late father via ABSA TRUST.

On Friday 2022-08-27 the deposit reflected in my account. I made use of the account during the morning with no problems.

At 13:00 I left Port Elizabeth for Middelburg Easter Cape to attend a funeral. At Nanaga I wanted to fill my vehicle with petrol but my card did not work and I had to borrow money. In Middelburg I could not pay for food or my Guest House as my card did not work. Again I had to borrow money. Going back to Port Elizabeth again I needed petrol and had to borrow money.

Customer services informed me that there was a hold on my account because of a large deposit into it and that the FNB Income verification department tried to get hold of me on Friday at 12:30. I did notice an unknown number when I arrived in Middelburg, but calling the number back I was informed that it doesn’t exist.

Customer service also informed me that the Holding department was only open till 13:00 on Saturday and that I can only contact them on Monday 2022-08-29. I did however send an email with documents to them on Saturday.

So I had a legal deposit into my account but could not use my account. FNB did not make any effort to phone me later on Friday or even Saturday and just blocked the account. They could have send me an email or an SMS or use there famous app. But it was easier to leave the customer stranded.

On Monday just after 8:00 I phoned them and after asking my cell number and email I was informed they need documents to prove the source of income, but they don’t know what documents? I responded that I already send an email on Saturday. The person assisting me had to search and find the email and promised to escalate it as I said I have already had no access to my account since Friday 26 August 2022. Also I had debit orders that need to be paid and accounts I need to pay.

This is the worse service I have ever received from FNB. I never thought that it was ******* to receive money into my account and if they had questions to call or contact me and not left me stranded for days without money.