FNB blissfully ignores credit card *****

<p>An unauthorized purchase which I did not action went off my credit card on Saturday. I immediately called the call centre and asked for help. I was told to complete the form and send it back with the relevant documents. Which I did this morning. </p> <p>FNB rep**** by stating the transaction is between "me and the beneficiary". How convenient that when I need help you simply pass it back to me because in some unimaginable way this is not your problem. I didn't buy anything so how the hell am I supposed to know where the money went to or who the beneficiary is???!!!</p> <p>Thanks for disappointing me yet again. And somehow you are still selling that "how can we help you" **** to everyone out there. </p>