FNB BLENDS CLIENTS AS DEFAULTERS

I am still waiting for an apology from FNB as per my telephonic conversation with Laureline for the case reference number ***Q as well as the calculation of the refunded amount of R472.00 done on the 19th of December 2022. She confirmed that she will send me an email to confirm that the case has been closed and apologise for debiting my account on the 15th of December without my authorization and outside the agreed date as per the contract. Yet when they refunded my account they referred to the terms as stipulated in the contract. Laureline told me my debit order date was brought forward to make sure that my debit order does not default for December month as they know I was paid earlier. Indirectly saying I'm not trustworthy and incapable of securing funds for the loans. Hence they brought forward the date and concealed it by displaying 23rd as the debit date on the app.