FNB - Blatantly *****ing from me!!

*This was an email, sent with supporting attachments, to the premier email address. Nothing has been done to date. Reference numbers refer to the initial email sent and the telephonic conversation to the Premier Suite*

Good day,

I refer to ALL the correspondence attached.

No one has come back to me to explain why my transactions went through on 1st May and reflected a positive available balance, then were miraculously reversed on the 2nd May. - I have sent an email to Premier Banking, and was not given a prompt and thorough response. Lindelwa Yeko responded to me with a generic one liner, having ignored my actual query and attachments. - I called Premier Banking, who then referred me to the email I had sent earlier. - I went into a branch who referred me back to “my team of premier bankers”.

All the while, I do not have access to my credit card funds, FNB Collections is calling me incessantly about my unpaid credit card and revolving loan facility. FNB has since taken corrective action for ITSELF by ensuring that only these facilities have been paid. My other debit orders remain unpaid.

As per my initial email: - I am not interested in being told what your batch runs are reading/recording on your systems. - I, as the end-user, received an SMS AND email reflecting that my debit orders went through and a positive balance remained. - This is not my primary account and I don’t have time to be following up on FNB’s negligent errors and miscommunication. - I want all the charges associated to your negligence REVERSED into my account, and all the respective creditors paid (including the unpaid charges incurred during your period of confusion)

I need this sorted out ASAP.

Regards, Thobile