FNB black friday ****

The app was having issues since before 12 midnight, the product store was unavailable, I reported the issue via chat, I was then told they working on it and it will be fixed by 6am, then I was told 5 am. I requested to speak to a manager, the agent didn't want to and I was told they will contact me they have my number, this is all in the chats on the app. I never stopped checking if the product store and the deal was available from 12 till 3:45. I finally got it and was approved,i put in the address and my account details and confirmed everything, then there was an error all of a sudden on the app. Then the product store wasn't working again, I still carried on trying every second to check, my application was there then it dissappeared,then it was working, then they removed the deal then they put it back then there was errors, then all of a sudden it was sold out. I made 4 email complaints and no 1 in the chat got back to me or called me, I have all the screenshots and chats of proof that I got the deal. This needs to be escalated to the highest even if it must go to the ombudsman. Because this is ridiculous I know for sure I got the deal as per the screenshots and needs to be honored.

I am prepared to go to consumer protection, ombudsman and hello peter for this to be resolved.

FNB is not honouring their values and this level of customer service is not acceptable