FNB Black Friday deal - Product Shop Issue

FNB Black Friday deal - Product Shop Issue

I especially waited up to take advantage of the Black Friday deal on the FNB Product shop as shown and published below by mybroadband and FNB social media accounts: Sony PlayStation 5 with two games - monthly fee of R185.

I tried accessing the Product shop via the FNB App and via Internet banking and was greeted with error messages on both.

I also had a secure chat via the FNB App to confirm the time the deal will be live and received confirmation the deal will be live at 00:00.

It is now 01:00 and these errors persist. I have not been able to take advantage of this deal as a result of FNB's failure to deliver on their promise and ensure their App and online banking are set up and ready for customers to buy on the Product Shop.

I should not be disadvantaged due to a failure by FNB.

I would like this matter resolved and still be allowed to get this deal even if the Product Shop is online at a later time this morning and I miss out.

I thought FNB was better geared and would be ready on time - that's what I have come to expect and experience with my interactions with FNB.

Big time fail FNB.