FNB Black client personally attacked and humiliated by *********** ewallet advisor Ellija Ntuli

I sended my friend who needs money urgently as she is stuck next to the road, because FNB is offline so she did not get the pin code to get her much needed money. When I asked Ellija Ntuli that I would then like to be refunded the transaction fee that I can then send her airtime ... I'm told he doesn't work with that and will not help me with that I need to speak to my banker ... When I told him he is *********** and I want to speak to his manager ... he personally attached me and told humiliated me on the call so bad I started crying and demanded to speak to a manager ... the manager refused to come and speak to me ... I was so traumatized being a private client I don't want to be with a bank that allows their staff to personally attack their private clients like that