1 reviews | Active since Jan 2015
FNB - Big brother just takes what he wants?
FNB suspended my FLEXI option on my ~10 year old Home loan and said I must reapply for a new FLEXI facility if I want it back? FNB claim I missed the last payment and my counter argument is that I missed it because FNB’s online facilities limited me to only R5k transfer per day. Yes, I was unable to provide enough funds in the correct bank account, because FNB had an error in their system preventing me form making the transfer (luckily, I took a screen shot of this error). I am a VERY unhappy customer at this stage, been with FNB from the Barclays days, bought plenty of houses through FNB and no, I don’t what to believe that I’m just another number at the bank that gets milked whenever it suites the bank??? No, I don’t go with the flow that suggest FNB is big brother bulling the kids? …. But ? My request is simple, I just what to understand why should I reapply for a facility that I had for 10 years, just reinstate my FLEXI facility?
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Loans and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Loans and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)