FNB BEYOND BELIEF INTEREST CHARGE

Have been with FNB for in excess of 16 years, during which time my accounts have been run impeccably. I can remember only two occasions over the years when I have been a day late in paying my credit card account IN FULL, at which time I bit the bullet and paid the exorbitant interest for that folly! My March statement (Statement No 130) was due payment on 16th April - this was paid by 15th April, but guess what. I made a mistake and instead of paying R17 389.47, I paid R17 388.47 .... for UNDERPAYING R1.00, they have debited Statement No 131 with interest at R577.44, and WITHOUT ONE THOUGHT OF PAYMENT HISTORY ETC. THEY REFUSE, I REPEAT, THEY REFUSE TO REVERSE THIS DISGRACEFUL CHARGE. My daughter left FNB last month, for reasons of excessive charges, and ineptitude. I have been promised a call by my Personal Banker .... this has not yet been received ..... I have all transfer forms for NEDBANKI and will process these. It is a pity that because I am a pensioner - albeit with independent income - CAPITEC do not offer a suitable credit card facility - but NEDBANK does, and so I am about to find another home. I intend to submit a complaint to the Banking Ombudsman - banking in South Africa is as *****ed as the Government - now that says a lot! Eli Konstant