SE
Shirley E

1 reviews | Active since Mar 2019

01 Mar 2019, 12:05

FNB - BEWARE OF THIS BANK

IT'S BEEN OVER A YEAR THAT FNB HAS BEEN MAKING FALSE PROMISES AND TELLING ME LIES.

Every day I comment about this same issue on Hellopeter. I then receive a call. My voice message says "CALL BEFORE 11 OR AFTER 4." What does FNB do? They call during my teaching hours and then say "We called you and you didn't take our call." SERIOUSLY?

I HAD A CREDIT CARD DEBT WITH THEM. ON MY STATEMENTS EVERY MONTH, IT SHOWED THIS AMOUNT. THE INSTANT I PAID IT UP IN FULL AND FINAL SETTLEMENT (AS PER THE ATTORNEY AS WELL AS THE CREDIT CARD DIVISION) THE OUTSTANDING DEBT WAS REMOVED FROM MY STATEMENT.

FOR OVER A YEAR THEY HAVE BEEN TELLING ME THEY SENT MY INFO TO TRANSUNION TO REMOVE THE JUDGEMENT.

SUDDENLY, AFTER ALL THESE LIES, I RECEIVE AN EMAIL TELLING ME THE DEBT WAS WRITTEN OFF NOT PAID OFF AND THEY REFUSE TO REMOVE THE JUDGEMENT.

HOW COULD THEY HAVE TAKEN R18000.00 FROM ME, REMOVED THE DEBT FROM MY STATEMENTS AND NOW CLAIM IT WAS WRITTEN OFF NOT PAID OFF??????

WHERE'S MY MONEY THEN?

I WILL NOT STOP UNTIL THIS IS RESOLVED AND MY NAME IS CLEARED. I CAN'T EVEN OPEN A CHEMIST ACCOUNT BECAUSE OF THEM.

I WILL TAKE THIS AS HIGH AS POSSIBLE.

THIS BANK CANNOT BE ALLOWED TO GET AWAY WITH THIS.

The funniest part of this is they have asked me to give them a GOOD review on Hellopeter. SERIOUSLY PEOPLE!!!!!?????

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2019, 12:31
Official
 
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A follow up complaint has been re logged on your behalf and referred to the relevant department with ***  who will investigate and provide you with feedback. 
Kind Regards, 
 
Hello Peter Complaints Team 
*** (option one)