EK
Errol K

1 reviews | Active since Sept 2019

27 Jun 2024, 14:13

FNB -Best Digital Bank in South Africa

On 18 June 2024 I made hotel reservations for a non refundable room and paid the full amount for the accommodation on Bookings.com. Once payment was received I received an email from the hotel via Bookings.com confirming the reservation and payment On 26 June I received an email from the hotel via Booking.com advising that there was a problem with the payment and that I needed to access a link that they sent and insert the information that was required, failure to comply within 24 hours would result in the reservation being cancelled. I accessed the Bookings.com app and did this but I failed to realise that the Bookings.com site had been hacked. When performing the transaction on the link this later required me to approve a purchase on the FNB banking app and approved the transaction. Immediately after approving the transaction I received a notification from FNB indicating that a *****ulent transaction had been detected and FNB rejected the transaction. It is brilliant to know that the ***** detection of FNB identified the transaction as *****ulent and notified me by SMS and email. Shoud this not have occurred I would have lost a considerable amount of Money. It is good to have peace of mind knowimg that you are banking with the best digital bank in South Africa. I reported the matter to Bookings.com but have not received a response almost 24 hours later. I advised the hotel and they indicated that my reservation is valid and they have escelated the problem to Bookings.com and will be advising all their guests

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