FNB BENEFITS - JUST NOT TRUE

Item: FNB (First National Bank)
Rating: 1
Author: Jeannette B

I opened a Global Account on 19th February 2019 (as I am travelling 17th - 26th April 2019) since I was informed this is required of me in order to avail myself of the international lounge access at lounges out of South Africa. I am travelling to Perth. I have been trying for 2 months now and have been given different information from different members of FNB staff. Today I am informed that sorry - THEY CAN'T HELP ME - as I need a card. However, since my account is linked to AUS dollars, they don't issue cards! Evidence (FNB Staff member on the Private Banking Chat Line) even went so far as to inform me that it is too late now for me and basically told me they can't help me and too bad. FNB has not trained their staff about their migration from Ebucks Lifestyle to Global Accounts, nor have they updated their APP. When you call for clarification no one has the same response, and now I am told it is too late and too bad.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

16 Apr 2019, 13:44

Good Day Jeannette
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.

Ref: ***NF

Regards, Hello Peter Team Tel number: ***

FNB (First National Bank)'s reply16 Apr 2019, 13:44

Official

Jeannette B's updateReviewer Update

16 Apr 2019, 13:56

Hi What I would like is a satisfactory resolution to the problem i.e. access to the lounge in question on my return. I have a 6 hour wait before my flight and I am travelling with my son. Being left in the lurch by the bank you have banked with for over a decade is not a very comfortable feeling, and will not engender further loyalty.

Jeannette B's update16 Apr 2019, 13:56

Reviewer Update