FNB bela bela

FNB 6th of May 2024, at FNB Bela Bela branch in Limpopo.

On the morning of 6 May, at 9:10am literally 10 minutes after the bank opened, I went in the branch with a business compliance problem (FICA) which I was told I’d be assisted and I must take a seat.

There was 4 people in front of me and I was reassured I will get my issue resolved. With multiple attempts to resolve the issue, I found myself sitting in the branch for almost 3 hours with 2 consultants that tried to help and one of them called the business bank manager to help which she gladly tried to. This was done via a phone call with the consultant to the business banker, this was a WhatsApp call meaning using FNBs WiFi connection not his airtime or data.

Eventually he said I should go to one of the consultants where they’d assist me with their backend support etc. I sat down and waited another 10mins for them to finish their internal communication which had nothing to do with my problem. I’m now on the 3rd person trying to help and this is 11am and I have been there since 9am.

The supervisor came to the consultant that was trying to help me and she told the lady to finish what she’s doing because the branch is getting full. She didn’t greet or want to know what my issue was and just said no I can’t be assisted without documentation which I had on my phone. I told them I’d email them right there and then and she refused telling me they can’t help. I told her they can’t waste my 3 hours to tell me I can’t be helped. She started raising her voice and telling me I won’t be helped and I told her everyone has been willing to help until she came. So I told her to call the bank manger and she refused and said they don’t do that. I said to her they’ve been calling her why the sudden change now, she was awfully rude but I told her I’m not leaving until I’m satisfied with what I came for. The consultant continued helping me with the business manger and resolved my problem.

My problem is Meretha who is the supervisor, her supervision was very bad. She doesn’t know her job, fnb bela bela branch staff need more training on how to update fica. I can’t be in a branch for 3 hours, I have been banking with FNB for more than 10 years and I didn’t appreciate the treatment.

Inconvenience and frustration