FNB being a pain.

Firstly, 1 star is waayyyy to high for my recent experience.

FNB is an amazing bank, but I just wanted to do something as simple as topping up a personal loan but it seems like an impossible task. I've called at least 5 times today, every time waiting at least 10 minutes to talk to an actual person before being transferred and then getting either hung up on or getting transferred to the beginning of the process and have to wait 10+ minutes again.

After finally talking to a person, they were busy confirming my info and we had a misunderstanding with my residential address, she hung up. Please if you are planning to keep clients teach your employees the basics of handling a telephone as that seems like the hardest task.

I've been with FNB for a long time, this was the first time something like this happened to me.