PI
Preetha I
1 reviews | Active since Dec 2016
18 Sept 2019, 21:45
FNB being a disappointment again and again.
I wrote a review last Saturday about a monthly debit order that went off my account for a personal loan. However the loan was settled the previous Wednesday.
A consultant called me saying within two business days, the money will be refunded and the loan account will be settled. It has been 72 hours-I have not received a settlement letter nor the money that was debited. It is really not my responsibility to keep following up on this issue. I even called your loan call centre to escalate this matter. Basically, I have done what I need to do.
Kindly assist
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
19 Sept 2019, 09:47Good day Preetha Idicheria,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephonic conversation, the refund had been processed and is reflecting in your account. I have requested that FNB Loans provide you with a paid up letter.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephonic conversation, the refund had been processed and is reflecting in your account. I have requested that FNB Loans provide you with a paid up letter.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply19 Sept 2019, 09:47
Official
Good day Preetha Idicheria,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephonic conversation, the refund had been processed and is reflecting in your account. I have requested that FNB Loans provide you with a paid up letter.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephonic conversation, the refund had been processed and is reflecting in your account. I have requested that FNB Loans provide you with a paid up letter.
Regards,
Hello Peter Complaints Team
***