FNB being *****

FNB has taken my monthly bank charges off the incorrect date again. I have complained about this before and it was moved back to the 25th when I receive my salary and it was refunded to me immediately.

It happened again and took money out my account that was for urgent emergency use.

When I discussed this with the Premier Chat Consultant, the first one kicked me off even after I answered (I have screen shots) and the second one was disgustingly rude and wouldn't check my profile for the previous time FNB made this error and admitted fault.

They the call centre agent had the audacity to send me a message reprimanding me and using my first name at the end of her reprimand.

I find this very unprofessional.

The fact that FNB keeps debiting my account on the incorrect dates and even after complaints have been made by me and rectified by them and apologies, they do it again and have the most unprofessional people speaking to clients.

Don't believe this error again is just an accident (for the second time) and I don't believe that 2 Seperate consultants both do this to clients on the same day, same shift. No reference number was even given by either consultant.

That is extremely unprofessional.

I would like my refund back immediately.