FNB behavior ******** and Disgusting

After calls from various debt collectors on behalf of FNB (REF ********** ) for a prescribed debt over and over, the last 1 (Barrett & Ass) called in October. I claimed prescription, gave them my correct email add and asked them to send me all documentation regarding the outstanding amount. Their response was if I wanted that, I should contact Fnb directly as they did not have it. I told them if they were falling to recoup the money they should provide the details and until they sent it to me they should stop calling. Needless to say they did not. On 22 December over 14k was removed from my account. The debt collectors were closed (of course) but I got hold of Ashton at Fnb legal who told me the debt collectors were at fault and would look into the matter. Since then, I have called FNB almost daily, left voicemails as the number for Ashton is either busy or just rings, emailed incessantly and have received ZERO response. Apart from this withdrawel being ******** as the debt had prescribed, both the collection agent and the bank are now just not responding to me. I am consulting my legal rep and will be contacting the banking ombudsman to recoup the money.