FNB Bedford Gardens - DISGUSTING SERVICE

My wife went into FNB Bedford Gardens today to do her FICA requirements. They told her to take a seat, took at least half an hour, then looked at her documents and told her the proof of address was not valid. They told her to go to her other bank (Capitec) to get a proof of address. So she did that, Capitec gave her a letter (proof of account details) which is accepted by all other banks as proof of address. Then she went back to FNB (Bedford Gardens!!!), they told her to take a seat - again - and when she was eventually seen, the woman told her NO that letter won't do, they need a STATEMENT. My wife was stunned and asked why a statement. The woman could only say that's what they need. RUDE RUDE RUDE. My wife was so upset she said to the woman then just close my account. Unbelievably the woman said "OK, please take a seat" and then another long wait before she dealt with closing the account. The woman did not even know how much money my wife had in her account and she didn't even care for how many years my wife had been dealing with FNB. ANYWAY, FNB are history now as far as she is concerned and she has transferred all her banking to Capitec (an awesome service alternative). So FNB - we are disgusted with you - and your expensive advertising - what is it, the changeables? - total *******, it's be**** by your disgusting service. My wife and I will relate this story to all and any of our friends and acquaintences and we hope your arrogance and abominable service bites you in the proverbial. Totally disgusted.