FNB becoming just another useless bank

R Suleymanov id *** Premier banking client,personal and business , there is a transaction where R2000 was transferred out of my personal cheque account to my credit card, and on the same day R2000 was deducted back out of my credit card and reversed in to my cheque account( but the running balance remains the same on the second transaction) , I did not do this transaction!!! 7 times I called FNB PREMIER , was transferred to technical support, did not help me, was transferred to FNB gold, was transferred back to FNB PREMIER ,then back to online banking , AND NO 1 WAS ABLE TO HELP ME,no one !!!! your staff is very poorly trained!!! *** LISTEN TO ALL the recordings regarding my issue, I WANT THIS RESOLVED ASAP!!! you were the best online banking ,now you cant even maintain your infrastructure or answer a simple question, who moved the money back, and why is my running balance not reflecting it!!!!