FNB 😡👎

I have been with FNB since 2011 until last year when I lost my cheque card.

I then cancelled my card on the FNB App. 2 weeks later i started receiving notification from unknown Tall gates, reported the matter with FNB and was told that the ***** department will attend to it. Months passed and nothing happed and the transections continued to take place.

I then went to the Mall of the South FNB branch to cancel my account as they were failing the resolve the matter but was told I can't close the account if its on a minus.

FNB Failed me for more than a year now. What is the point of canceling the card on the App if it will continue to work and what is point of having a bank that can't assist you 😡😡😡👎