FNB banks hard work being undone by an *********** compliance department.

For the 2nd time this year, your compliance team has frozen one of my accounts.

No notification No communication through my private banker

Now, I have submitted the required documents; however, the provided PDF form does not provide a field to provide my tax number.

Seriously FNB, your compliance department is chasing your customers away after the great work you do in other areas. I have asked numerous times to be called by a senior manager in the compliance team. To date, I have not had a single call.

Unacceptable