FNB - banks are all useless but FNB has to top the charts!

I have never dealt with such an *********** bank in my life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Call centre operators who read off a script, give you pre-approved answers without listening to the problem at hand, shift you from one call entre to the next, where you wait online for an hour as they are experiencing high volumes of calls only to be told a Manager cannot attend to you because they're on lunch. Useless bank with useless service!!!!!!