VS
Vuyo S

1 reviews | Active since Dec 2017

01 Dec 2017, 07:25

FNB banking is not secure at all. This is inconveniencing customers.

For the past couple of months, my account h a been plagued with unauthorized debit orders. Everyone I phone FNB to have these blocked and reversed, I get asked so many security questions, which I answer alright. But the money does not get reversed to my account and the unauthorized debit orders still continue. Literally every second week.

FNB what are you doing with my money?

And what are you doing to protect your customers? Since you do so much to verify their identity when they need your assistance? This is bull****!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2017, 08:58
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)