FNB BANKING HAVE IT ISSUES

My Online Password have mysteriously changed. FNB blames me for typing it in incorrectly. But I have verified the text after the first failed attempt. After 3 attempts my profile was locked. I followed the online reset but it too doesn't work. The calldesk confirmed there was a system issue on the password reset function. They hover have no urgency of fixing the issue and I was told to wait till tomorrow. No one has any compassion that my mother (78 years old) required urgent cash. I also talked to the supervisor - Randy Howlutt and he confirmed that the is no escalation to get the issue fixed. my Question: IS MY CASH SAFE WITH FNB. I don't think so. how I will I now make payments tonight, cannot believe they are not a 24 x 7 operation.